Should you simply change your mind and wish to return your item then you will need to inform us within 7 days of the item being received and signed for. We will happily arrange for the item to be collected and subsequently apply a full refund to the original method of payment used, minus the return shipping costs.
All items for returning must be unused and in their original packaging. We will not be able to accept any return without these requirements being met.
All damages on smaller items sent by APC Couriers must be notified to us within 72 hours of being received and signed for. We will not accept returns without the original packaging.
All damages on larger items and Mirrors must be checked and signed for before the furniture courier leaves your property. Once they have been signed for and left in your care, damages will unfortunately not be accepted.
The parcel and its contents are your responsibility until they are received back to us, therefore we recommend you use a registered, insured postal service and retain proof of postage. We are not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in it’s original packaging to avoid any damage during transport back to our warehouse, so that the product arrives back in a resellable condition.
We will not accept returns without the original packaging.
We do not accept returns on our Bespoke items.